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Service Management : Operations, Strategy, Information Technology

James A. Fitzsimmons

Service Management : Operations, Strategy, Information Technology - 5th Ed - New Delhi Tata McGraw Hill Publishing Co. Limited - 605p

James A. Fitzsimmons & Mona J. Fitzsimmons: Service Management : Operations, Strategy, Information Technology. (5th Ed) New Delhi. Tata McGraw Hill Publishing Co. Limited, 2006-07. 0-07-061566-7--(658FIT)

ENGLISH

ISBN: 0-07-061566-7

Dewey Class. No.: 658 / FIT

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