James A. Fitzsimmons <br/><br/>
Service Management : Operations, Strategy, Information Technology 

 - 5th Ed 
 - New Delhi  Tata McGraw Hill Publishing Co. Limited 
 - 605p 
<br/><br/>James A. Fitzsimmons & Mona J. Fitzsimmons: Service Management : Operations, Strategy, Information Technology.  (5th Ed)  New Delhi.  Tata McGraw Hill Publishing Co. Limited, 2006-07. 0-07-061566-7--(658FIT)   
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>0-07-061566-7 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT