TY  - BOOK
AU  - B.N. Dastoor
TI  - Customer Satisfaction Delight : The Success Mantra of the 21st Centurty
SN  - 81-7446-633-4
U1  - 658.8342 
PY  - 2008///
CY  - New Delhi
PB  - Excel Books
N1  - B.N. Dastoor: Customer Satisfaction Delight : The Success Mantra of the 21st Centurty.  New Delhi.  Excel Books, 2008. 81-7446-633-4 Rs. 150.00--(658.8342DAS)
ER  -