TY - BOOK AU - Robert D. Klassen AU - Larry J. Menor, TI - Cases in Operations Management : Building Customer Value Through World Class Operations SN - 81-7829-864-1 U1 - 658.5 PY - 2007/// CY - New Delhi PB - Sage Publications India Pvt. Limited N1 - Robert D. Klassen & Larry J. Menor: Cases in Operations Management : Building Customer Value Through World Class Operations. New Delhi. Sage Publications India Pvt. Limited, 2007. 81-7829-864-1 Rs. 495.00--(658.5KLA) ER -