John W. Gosney <br/><br/>
Customer Relationship Management Essentials 

 - New Delhi  PHI Learning Private Limited  2010 
 - 234p 
<br/><br/>John W. Gosney & Thomas P. Boehm: Customer Relationship Management Essentials.  New Delhi.  PHI Learning Private Limited, 2010. 81-203-1809-0 Rs. 250.00--(658.342GOS)   
<br/><br/><br/>ENGLISH 
<br/><br/><label>ISBN: </label>81-203-1809-0 
<br/><br/><label>Dewey Class. No.: </label>658.342  / GOS