TY  - BOOK
AU  - John W. Gosney
AU  -  Thomas P. Boehm, 
TI  - Customer Relationship Management Essentials
SN  - 81-203-1809-0
U1  - 658.342 
PY  - 2010///
CY  - New Delhi
PB  - PHI Learning Private Limited
N1  - John W. Gosney & Thomas P. Boehm: Customer Relationship Management Essentials.  New Delhi.  PHI Learning Private Limited, 2010. 81-203-1809-0 Rs. 250.00--(658.342GOS)
ER  -