TY - BOOK AU - Glykas Michael TI - Business Process Management : Theory and Appliclations SN - 3-642-28408-3 U1 - 658.5 PY - 2013/// CY - London PB - Springer N1 - Glykas Michael: Business Process Management : Theory and Appliclations. London. Springer, 2013. 3-642-28408-3--(658.5GLY) ER -