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_a658.8 _bZEI |
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| 100 | _aZeithaml Valarie A. | ||
| 245 | 0 | _aServices Marketing : Integrating Customer Focus Across the Firm. Ed. 4 | |
| 250 | _a4th Ed. | ||
| 260 |
_aNew Delhi _bTata McGraw Hill Education Private Limited _c2010 |
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| 300 | _a743p | ||
| 546 | _aENGLISH | ||
| 700 | _a Bitner Mary Jo Gremler Dwayne Ajay Pandit | ||
| 942 | _cBK | ||
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_c66144 _d66144 |
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